Return & Refund Policy

Last updated: 2026

At Supplied, we operate a structured production supply system built on confirmed specifications, verified sourcing, and coordinated manufacturing. Due to the nature of custom production and bulk sourcing, refund and return eligibility is subject to the policy below.

1. Policy Scope

This Return & Refund Policy applies to all orders placed through Supplied, including:

  • Fabric sourcing orders
  • Manufacturing and production orders
  • Trim and accessory procurement
  • Logistics and fulfilled shipments

2. Order Cancellation

Before Production Begins

Orders may be eligible for cancellation only if production or sourcing has not started.

If canceled at this stage:

  • Administrative or sourcing fees may apply
  • Deposits may be partially refundable depending on supplier commitments

After Production Starts

Once production, cutting, dyeing, or sourcing begins:

  • Orders cannot be canceled
  • Payments become non-refundable
  • Materials are considered allocated to the client’s order

This applies to all custom or made-to-order items.

3. Refund Eligibility

Refunds may be issued under the following conditions:

  • Order cannot be fulfilled by the supplier
  • Verified stock or material unavailability
  • Confirmed production failure
  • Duplicate or overpayment transactions

All refunds are subject to internal review and supplier confirmation.

4. Non-Refundable Cases

Refunds will not be issued for:

  • Approved production orders
  • Custom-manufactured garments
  • Client-approved samples
  • Minor specification tolerances
  • Delivery delays outside reasonable control
  • Change of mind after order confirmation

5. Damaged or Defective Deliveries

If delivered goods arrive damaged or unusable:

Clients may choose between:

  • Replacement (preferred resolution)
  • Partial refund
  • Production remake

Refunds in this case depend on damage severity and stock recovery feasibility.

6. Refund Method

Approved refunds will be processed via:

  • Original payment method
  • Bank transfer
  • Account credit (for future orders)

Processing timelines vary based on payment gateway and financial clearance cycles.

7. Refund Processing Time

Typical refund timelines:

  • Review & approval: 3–7 business days
  • Financial processing: 5–14 business days

Clients will be notified once refunds are issued.

8. Logistics & Shipping Fees

Shipping, handling, and logistics coordination fees are:

  • Non-refundable once shipment is dispatched
  • Deducted from refunds if already incurred

9. Force Majeure

Refunds will not apply to delays or failures caused by events beyond operational control, including:

  • Customs delays
  • Transportation disruptions
  • Political or trade restrictions
  • Natural events

10. Contact for Refund Requests

To submit a return or refund request, contact:

Email: suppliedeg@mail.com
Phone: 01023818777

Please include:

  • Order reference number
  • Issue description
  • Supporting evidence if applicable